VoiceMoirRefund Policy
1. Where Premium is sold
Premium in VoiceMoir is sold only inside the app on iPhone, as an App Store subscription: $4.99 a month or $49.99 a year. The seller of that subscription is Apple: Apple receives the money, and refunds are decided under Apple's rules. There is no payment on this website, and your payment details never reach us.
2. How to get a refund
Refunds for App Store purchases are issued only by Apple. Open reportaproblem.apple.com, sign in with the same Apple ID you used to subscribe, find the VoiceMoir charge and choose "Request a refund". Apple makes the decision, usually within a few days, and lets you know by email. We have neither access to those payments nor any way to refund them on Apple's behalf.
3. How to cancel
The subscription renews automatically until you cancel it. Cancel in your Apple ID settings: Settings → your name → Subscriptions → VoiceMoir. Cancelling does not refund what has already been charged: Premium stays until the end of the paid period, and nothing more is charged after that. Deleting the app does not cancel the subscription.
4. What happens to your recordings
Cancelling or a refund ends Premium and nothing else. Your account stays, and your recordings, photographs, book and family tree stay with it — you simply continue on the free plan with its limits. If deleting everything is what you actually want, that is a separate action inside the app.
5. If something is broken
If the payment went through but Premium did not unlock, first tap "Restore purchases" on the subscription screen and write to us — this is usually fixed quickly. If we cannot fix it, we will walk you through requesting a refund from Apple.
6. Contact us
support@voicemoir.com for anything about payment and refunds. A real person answers, usually within three working days. Our other documents: terms of service, plans and privacy policy.